ICO’s Shipping Policy, Sale & Service Policy
Indus Calculator Organisation
Sale & Service Point – Pakistan
Email: info{@}calculator-org.com
Introduction
Indus Calculator Organisation is a dedicated national provider of new and old calculators, as well as a trusted repair centre for faulty, damaged, and out-of-order calculators across Pakistan. As a professional “Sale & Service Point,” our primary responsibility is to offer customers reliable products, transparent pricing, and honest services.
This comprehensive Shipping Policy explains the terms, conditions, charges, timelines, responsibilities, and limitations associated with the shipment, sale, and repair of calculators. It is designed to protect both our customers and our organisation, ensuring clarity, trust, and the avoidance of any misunderstanding.
By purchasing a calculator, sending a calculator for repair, or engaging in any service with us, the customer accepts and agrees to the terms outlined in this policy.
1. Nature of Our Business
We operate as a specialized hub for:
1.1 Sale of New Calculators
We offer a range of brand-new calculators sourced from authorized suppliers or manufacturers. These may include:
- Basic calculators
- Scientific calculators
- Financial calculators
- Desktop calculators
- Graphing calculators
- Solar calculators
Before listing any new calculator for sale, We verify authenticity, condition, original packaging, and accessories.
1.2 Sale of Old / Used Calculators
We also sell used, refurbished, or pre-owned calculators. These units undergo:
- Complete inspection
- Functional testing
- Cleaning
- Repairs (if necessary)
- Battery replacement or servicing
We classify them clearly according to condition, such as:
- Like New
- Very Good
- Good
- Acceptable
We do not hide any defects; all minor issues (if present) are disclosed before sale.
1.3 Repair & Service of Calculators
We provides repair services for:
- Non-functional calculators
- Display issues
- Button/keypad faults
- Battery or power-related problems
- Faulty internal circuits
- Damaged components
- General servicing
All services are performed by trained technicians specializing in calculator electronics.
1.4 No Exchange Policy (Strict Rule)
ICO adheres to a strict NO EXCHANGE rule:
❌ No exchange of new calculators
❌ No exchange of old calculators
❌ No trade-in or swap offers
❌ No replacement in exchange for customer’s damaged calculator
This policy ensures fairness, transparency, and consistency in operations.
2. Sales Policy
As an Amazon Associate, we may promote calculators and accessories available on Amazon. All Amazon purchases follow Amazon’s own shipping, delivery, and return policies. ICO is not responsible for Amazon shipping Policy timelines or order handling, and customers should refer directly to Amazon for related support
2.1 Product Condition Transparency
Every calculator (new or old) is checked and verified before being sold.
Customers receive complete details, including:
- Model
- Condition
- Features
- Availability of packaging
- Any known limitations (for used items)
We avoid misrepresentation to protect customers and maintain reputation.
2.2 Pricing Policy
- Prices of new calculators depend on brand, model, and market cost.
- Prices of old calculators depend on functionality, condition, and rarity.
Prices are fixed and non-negotiable to maintain fairness and uniformity across Pakistan.
2.3 No Refund & No Return on Used Calculators
Used products are sold after testing and verification.
Therefore:
❌ No refund is provided once the buyer confirms the purchase.
❌ No return is accepted for change of mind.
If the device has an issue, the customer may avail repair service, but no refund/exchange is provided.
2.4 Warranty on New Calculators
If a new calculator comes with manufacturer warranty, we will mention it explicitly.
If no warranty is provided by the manufacturer, we cannot offer an independent warranty.
3. Shipping Policy (Nationwide – Pakistan)
3.1 Standard Shipping Fee
We charges a flat courier fee of Rs. 400 for delivering calculators anywhere in Pakistan.
This fee applies whether:
- The calculator is new
- The calculator is used
- The calculator is being returned after repair
3.2 Delivery Timeline
Estimated delivery time within Pakistan:
- 2 to 3 working days (Standard Urban Areas)
- 3 to 4 working days (Remote or Rural Areas)
Working days exclude Sundays and national holidays.
3.3 Courier Partners
We uses trusted and reliable courier services such as:
- TCS
- M&P
- Leopard Courier
- Pakistan Post (where needed)
ICO selects the courier based on service availability and location coverage.
3.4 Courier Delays
ICO is not responsible for courier-related delays, including:
- Weather disruptions
- Road blockages
- Political closures
- Courier strikes or overload
- Technical scanning delays
However, we assist customers in tracking shipments and communicating with courier companies where necessary.
4. Repair & Service Policy
4.1 Standard Service Charge
We charges Rs. 2,000 as a fixed repair fee per calculator.
This fee includes:
- Full diagnostic testing
- Repair labour charges
- Minor servicing
- Technical expertise
4.2 Cost of Additional Parts
If the repair requires additional spare parts:
- The customer will be informed before installation.
- Charges will only apply after customer approval.
- No hidden or surprise costs are applied.
4.3 Repair Duration
Standard repair completion time:
- 7 working days after the device is received at our service point.
If delays occur due to part unavailability or complexity, the customer will be informed.
4.4 Return Shipping After Repair
Once repaired, the calculator is shipped back to the customer via:
- Standard courier service
- Rs. 400 shipping fee (customer pays)
5. Customer Responsibilities for Shipping Devices
Before sending a calculator for repair, customers must:
5.1 Pack Securely
- Use bubble wrap or soft material
- Pack inside a sturdy box
- Tape the box properly to avoid damage
5.2 Send Only Necessary Components
Avoid sending:
- Extra accessories
- Covers
- Screen protectors
- Manuals
- Packaging boxes
ICO is not responsible for missing accessories.
5.3 Remove Batteries (If Possible)
Loose batteries may leak or cause damage during shipping.
6. ICO Responsibilities
ICO ensures:
6.1 Professional Handling
All calculators received are:
- Logged with date & time
- Inspected
- Tested
- Repaired professionally
- Stored safely
6.2 Transparency
We provide:
- Honest condition reports
- Clear repair explanations
- Accurate cost estimates
- Professional communication
6.3 Ethical Business Practices
ICO does not sell damaged products as new or hide known issues.
7. Limitations & Legal Disclaimers
7.1 No Liability for Pre-existing Faults
We are not responsible for:
- Internal damage present before the device reached us
- Hidden faults
- Water damage
- Burnt circuits
- Unauthorized past repairs
7.2 Courier-Related Loss or Damage
If courier mishandles or loses the device:
- ICO will assist in filing a complaint
- Compensation depends solely on courier company policy
- ICO holds no financial responsibility in courier accidents
7.3 No Guarantee for Unrepairable Devices
Some calculators may be beyond repair due to:
- Severe internal damage
- Unavailable spare parts
- Obsolete model type
In such cases, only the diagnostic fee is charged (if applicable), and the device is returned.
7.4 No Exchange or Swap – Strict Rule
- No exchange of new calculators
- No exchange of old calculators
- No buy-back or trade-in
- No replacement based on dissatisfaction
All sales are final once confirmed.
8. Communication & Support
8.1 Customer Support
Customers may contact us for:
- Order inquiries
- Repair updates
- Tracking information
- Product details
Support hours:
- Monday to Saturday
- 10:00 AM to 6:00 PM
- Closed on Sundays & national holidays
8.2 Tracking
Tracking numbers are provided after dispatch.
9. Policy Modifications
We may update or modify this policy without notice to maintain business standards.
The updated version will always apply to ongoing and future orders.
Conclusion
Indus Calculator Organisation is committed to providing high-quality calculators, reliable repair services, and professional nationwide shipping. This Shipping policy ensures complete transparency, protects customers, and preserves our reputation as an ethical, responsible, and customer-focused organisation.
For any questions, regarding Shipping Policy: